By the WahLiao desk · Last updated 4 October 2026
For tourist help in Singapore, call the Singapore Tourism Board’s Tourist Information Hotline on 1800-736 2000, or +65 6736 2000 from overseas, on weekdays from 9am to 6pm. In person, Singapore Visitor Centres in places such as Chinatown, ION Orchard and Raffles City give maps, tips and help planning your days, and one at W Singapore Sentosa Cove is open 24 hours. In an emergency, call 999 for the police or 995 for an ambulance or fire.
Most questions are answered by your phone, your hotel or the person next to you on the MRT. For the rest, Singapore keeps real people on hand to help visitors.
Help for visitors: quick facts
| Tourist hotline | 1800-736 2000; +65 6736 2000 from overseas |
| Hours | Monday to Friday, 9am to 6pm, except public holidays |
| Visitor centres | Chinatown, ION Orchard, Raffles City, the Indian Heritage Centre, Katong Joo Chiat, HarbourFront and more |
| Open 24 hours | W Singapore Sentosa Cove |
| Emergencies | Police 999; ambulance and fire 995 |
| Complaints about shops | The Singapore Tourism Board, on the same hotline |
The WahLiao Verdict
| First stop | The nearest visitor centre, on your first day. |
| Best use | Local tips and help with tickets and routes. |
| Calls | Free from landlines; airtime charges apply from mobiles. |
| Outside office hours | Use a visitor centre or your hotel. |
| Emergencies | 999 or 995, never the tourist hotline. |
What visitor centres do
Visit Singapore’s centres carry maps and promotional material, and their staff share local tips and help you plan. Opening hours vary by centre, so check Visit Singapore’s list before you go.
When things go wrong
Lost your passport or wallet? Read lost passport, wallet or phone. Feeling ill? See healthcare for visitors. Cheated by a shop? See shopping rights for tourists.
Help for visitors: FAQ
What is the Singapore tourist hotline number?
1800-736 2000, or +65 6736 2000 from overseas, on weekdays from 9am to 6pm.
Where is the Singapore Visitor Centre?
There are several, including Chinatown, ION Orchard and Raffles City.
Is there a 24-hour visitor centre in Singapore?
Yes, at W Singapore Sentosa Cove.
What number do I call in an emergency in Singapore?
999 for the police; 995 for an ambulance or the fire service.
Read next
This page belongs to Visiting Singapore. See also the apps to install.
Sources checked 3 October 2026: STB, contact us; Visit Singapore, contact and visitor centres. Last updated 4 October 2026.
